A Different Kind of Customer Experience
SugarCRM is unlike any other customer experience (CX) platform in the market: It is the industry’s first and only no-touch, time-aware CX platform. Our time-aware solution enables you to harness customer data and time to proactively discover actionable insights and next actions. “No-touch” enables users to spend less time entering and finding customer information, and more time actually doing high-value work. Through continuous cloud innovation—unmatched by even the largest names in CRM—Sugar provides the most modern, durable, and future-proof customer experience platform on the market. Most importantly, “customers for life” is both a continuous product objective and a solemn business commitment to SugarCRM.
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
- Intuitive drag-and-drop campaign builders
- Lead nurturing and sophisticated scoring
- Advanced analytics and BI-grade reporting dashboards
- Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
- Capture leads with professional-quality emails, landing pages and forms
- Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
- Become a data-informed marketer with BI-grade reporting
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM—rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
- Actionable intelligence you can actually use
- No-touch data management
- #1 rated user experience
- Get the exact intel you need for each customer interaction
- Spend less time entering and retrieving data
- Automate your most important and repeated activities
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
- Self-service portal and knowledge base
- Agent workbench
- Real-time reports and dashboards
- Always be armed with the right intel
- Help your customers help themselves
- Identify potential problems early and often
Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of our fully integrated platform is a simple and consistent experience—one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.